1. Information We Collect
We may collect personal information that you voluntarily provide when you use our services or website, for example: your name, email address, phone number, address, billing information, scheduling or appointment preferences, and any other information you provide when booking or communicating with us.
We may also collect usage information (such as IP address, browser type, pages visited, time and date of access) when you visit our website.
We may collect information about your home or property (for example approximate size, number of rooms, cleaning needs) in order to provide a proper service estimate.
2. How We Use Your Information
We use the information we collect for the following purposes:
To provide and manage our cleaning services (scheduling, sending quotes/estimates, validating addresses, billing and payment).
To communicate with you — for example, to send appointment confirmations, reminders, follow-ups, or changes, and respond to your requests.
To improve our website and services, monitor and analyse usage, and develop new offerings.
To protect our business and enforce our rights (e.g., fraud prevention, managing our contractual relationships).
If you permit, to send you marketing or promotional communications about our services, discounts or offers; you may opt-out of such communications at any time.
3. Sharing Your Information
We will not sell your personal information to third parties.
We may share your information with service providers or partners who perform services on our behalf (for example payment processors, scheduling systems, or contractors) — only as needed and subject to confidentiality obligations.
We may share your information if required by law, regulation, legal process, or to protect our rights, property or our customers’ safety.
In the event of a business transfer (sale, merger, acquisition or reorganisation) your information may be transferred as part of that transaction; you will be notified if your personal information is part of such transfer.
4. Data Security
We take reasonable technical and organisational measures designed to protect your personal information from unauthorised access, disclosure, alteration or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
You may access, correct or update your personal information by contacting us.
You may opt-out of non-essential marketing communications at any time by following the unsubscribe instructions included in those communications or by contacting us.
Where applicable, you may request deletion or restriction of your personal information, subject to legal or contractual retention requirements.
If you are located in a jurisdiction with specific data protection rights (e.g., GDPR, CCPA), you may have additional rights — please contact us for details.
6. Retention of Information
We will retain your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, for business and tax-legal purposes, and to comply with our legal obligations. After that, we will securely destroy or anonymise your information.
7. Cookies and Tracking Technologies
Our website may use cookies, web beacons, and similar tracking technologies to collect data about how you use the site, to improve your experience, and to customise content. You may be able to disable cookies via your browser settings, though this may affect some aspects of website functionality.
8. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their respective privacy policies.
9. Minors
Our Services are intended for users who are at least 18 years old, or if younger, have consent of a legal guardian. We do not knowingly collect or solicit personal information from children under the age of 13 (or the relevant minimum age in your jurisdiction). If you believe we have collected personal information from a child under that age, please contact us to request deletion.
10. International Transfers
If you are located outside the United States (or outside the state of Arizona), please note that we may transfer your personal information to our servers, service providers or affiliates located in other countries. By using our site or services, you consent to such transfer.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the revised version on this page, and indicate the date it was last updated. Your continued use of the website or services after those changes means you accept the updated policy.
12. Contact Information
If you have any questions, concerns or requests regarding this Privacy Policy or how we process your personal information, please contact us at:
Email: [email protected]
Phone: 480-309-4768
Address: [Insert physical business address of Alpine Clean Co.]